Quality Resources

Most manufacturers that I have worked with over the years have a small band of Quality department employees. A Manager, one or two engineers, an auditor and a couple of technicians and inspectors. The output from such a department tends to be a fair amount of Quality administration such as ISO 9001 registration documentation.

But the job of each department in the organization is to prioritize economic performance and Quality administration doesn't cut it. The Quality resources must be responsible for problem solving. Not just identifying them and issuing additional documentation (CARs, NCRs, etc.) but actually resolving the company's top problems. Solving the top few problems in a company will put at least 10 points back to the bottom line. That's how to allocate your Quality resources.